AVTEC

Business & Office Technology Program



AVTEC Business and Office Technology Students and InstructorWelcome to the Business & Office Technology (B&OT) program. Competent, dependable business and office employees with solid technical skills are always in demand. General Business/Office Assistants, Administrative Assistants, Accounting Specialists, and Medical Administrative Assistants rank among the largest occupation group in Alaska and the U.S. economy and are employed by organizations of every type. Wherever you see an organization, you find business and administrative support services keeping that organization's office running efficiently.

Success in Alaska’s changing workplace means that employees must have strong communication skills, the ability to perform tasks accurately and efficiently, and the knowledge necessary to operate a variety of equipment, from copiers to computers.

Whether you are preparing for your first job, retraining for a new career, or upgrading your skills for a current position, the Business and Office Technology program will provide you with the skills you need for today’s jobs. What makes the Business & Office Technology program unique from most other training programs is the amount of hands-on experience a student is provided. From the time you clock in until the end of the day, you will be doing the same skills that employers will expect in the workplace.

  • Earn a certificate in less than 5 months and go to work
    Your time and investment is important. Complete fast track training as a General Business/Office Assistant in less than 5 months. With two start dates—August (graduate in December) and January (graduate in May)—students can earn core skills that will prepare them for tomorrow’s jobs.
  • BOT CertificationsEarn advanced training in just 9 months and go to work
    Start in August and complete the General Business/Office Assistant requirements,
    then choose one of the following specialized tracks:
    • Accounting Specialist
    • Administrative Assistant
    • Medical Administrative Assistant

  • Earn University of Alaska credit while attending AVTEC.  Earn up to 30 University of Alaska college credits (depending on coursework completed) while attending AVTEC.
  • Change the course of your career and future.  With an annual placement rate consistently averaging above 90 percent, join the many successful graduates who are employed in their chosen field around the State of Alaska.


Mission

To provide students with the technical office skills and professional work habits for career success in today's business and industry. The Business & Office Technology program is committed to producing well-qualified employees for Alaska's companies, to providing a professional learning environment, and to meeting the needs of Alaska's diverse multicultural communities.

Length of Course

1,246 clock hours (includes 178 lab hours), 178 training days

Enrollment

August and January

Training Hours

8:30 a.m. to 3:30 p.m., Monday through Friday

Prerequisites

Students need to read at a minimum 8th grade reading level. TABE tests scores for this program must be:

Reading - 555 (585 for students pursuing the Medical Administrative Assistant Certificate) Combined Math - 552

Contact the Admissions Office at 1-800-478-5389 for program entrance information and testing requirements. Physical requirements of the occupation are good eyesight, finger coordination, and the ability to sit for one to two hours.

Occupational Levels

Occupational levels are assigned upon successful completion of the training program and based on the student’s proficiency of the program’s competencies. The following occupational levels can be earned:

General Business/Office Assistant (fast track)

The General Business/Office Assistant fast track training is offered in January (ending in May). Successful completion is required to begin any other occupational level.
Contact hours: 609.

Administrative Assistant track

Building upon the core skills mastered in the General Business/Office Assistant, the Administrative Assistant track focuses on specialized advanced business skills.
Note: Training begins each August. Prerequisite: Completion of the Business & Office Technology General Business/Office Assistant occupation level.
Contact hours: 1,246.

Accounting Specialist track

The Accounting Specialist track focuses on identifying accounting and career opportunities in the accounting profession, and performing accounting work for three complete accounting cycles. Students will also complete simulated work for a business and computerized accounting. Listed as one of the "hot jobs in Alaska" by the Department of Labor and Workforce Development, the opportunity for employment within Alaska is very good. spacer
Note: Training begins each August.
Contact hours: 1,246.

Medical Administrative Assistant trackMedical Billing & Coding Specialist

Most medical administrative assistants provide administrative assistance to trained medical staff where basic medical terminology, introduction to billing and coding, handling electronic medical records, HIPAA requirements as well as general customer service are needed. The medical administrative assistant primarily works at the front desk and is in charge of organizing a physician's patient list.  In larger hospitals medical administrative assistants may work directly with the director drafting correspondence, scheduling meetings, arranging travel along with other duties.

This training provides students with the skills needed for employment with health care employers. Graduates are employed by hospitals, clinics, ambulatory care centers, group medical practices, single-physician medical practices, or other medical offices.

To achieve the Medical Administrative Assistant certificate, students must first complete Business & Office Technology General Business/Office Assistant occupation level. 
Contact hours: 637.

Industry Certifications

Computer operations are a major part of the Business and Office Technology program. Students learn to operate computers in a modern computer lab using a variety of software to become a productive user of computer hardware, software, networks, and the Internet. Training software includes Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), Microsoft Windows and Internet Explorer, Microsoft Publisher, QuickBooks Pro, and Cougar Mountain Accounting. Students are taught by Microsoft Office Specialist Instructors using the curriculum designed for Microsoft Office Specialist (MOS) certification. The MOS credential demonstrates to an employer that Business and Office Technology students have the skills with Microsoft's leading business desktop software.

Students may complete Internet and Computing Core Certification (IC3) or Microsoft Office Specialist (MOS) testing and receive industry-recognized certifications while at AVTEC. These certification exams are separate from the regular curriculum. Students who have completed the Computer Operations and Software Applications segment of the training should be ready to complete these certification testing. 

The field of business and office technology covers all aspects of training workers for today’s offices. AVTEC graduates are employed in private, state and federal offices, medical and legal offices, tribal organizations, and the construction and tourism industry. In addition to the Business & Office Technology certificate, students can also prepare for and earn the following industry certifications:

  • Microsoft Office Word 2010
  • Microsoft Office Excel 2010
  • Microsoft Office PowerPoint 2010
  • Microsoft Office Outlook 2010
  • Microsoft Office Access 2010
  • Microsoft Office Specialist Certification
  • Internet and Computing Core Certification (IC3)

Internet and Computing Core Certification (IC3)

IC3

The Internet and Computing Core Certification (IC3) program is an international, validated, standards-based certification program for basic computing and Internet literacy. B&OT students are taught computing and Internet skills by IC3 Authorized Program Instructors. All B&OT students begin training with the knowledge and skills required to be a productive user of computer hardware, software, networks, and the Internet. IC3 certification provides Business & Office Technology students with the foundation to become certified as a Microsoft Office Specialist.

Microsoft Office Specialist Certification

Microsoft® Office Specialists are a part of a global community of distinguished achievers. This Microsoft certification credential tells the world you have demonstrated proficiency in the newest standard of the world's foremost desktop computing applications. Microsoft certifications (based on globally recognized standards) demonstrate your computing skills and help advance your career prospects in a competitive job market.

Students within the B&OT program are taught by Microsoft® Office Specialist Instructors using the curriculum designed for Microsoft® Office Specialist certification. The Office Specialist credential demonstrates to an employer that B&OT students have the skills with Microsoft's leading business desktop software.

Students may complete IC3 or Microsoft® Office Specialist testing and receive industry-recognized certifications. These certification exams are separate from the regular curriculum. Students who have completed the Computer Operations and Software Applications segment of the training should be ready to complete these certification testing.

Program Content


 
Course Contact
Hours

General Business/Office Assistant (Fast Track)

Computer Operations and Software Applications 309
Keyboarding and Document Processing, Proofreading and Editing 60
Office Procedures and Office Machines, Job and Interview Preparation, and Internship Training 90
Recordkeeping 60
Business English 60
Business Mathematics 30
Total Hours 609
 

Administrative Assistant track

Prerequisite: General Business/Office Assistant 609
Computer Operations 562
Integrated Office Simulation 75
Total Hours 1,246
   

Accounting Specialist track

Prerequisite: General Business/Office Assistant 609
Accounting for a Service Business Organized as a Proprietorship 120
Accounting for a Merchandising Business Organized as a Corporation 185
Accounting for a Merchandising Business Organized as a Corporation - Adjustments and Valuation 182
Additional Accounting Procedures 30
Computerized Accounting 120
Total Hours 1,246
 

Medical Administrative Assistant track

 Prerequisite: General Business/Office Assistant 609
HIPAA 30
Medical Billing 100
Medical Terminology 120
Basic Medical Coding 207
Electronic Health Records (EHR) 90
Computers in the Medical Office 90
Total Hours 1,246

Computer Operations and Software Applications

Computer operations and software applications include the use of Microsoft Windows commands to start applications and manage files on a stand-alone personal computer and in a networked environment. Students also develop the skills required to produce quality mailable office documents using Microsoft Word, present financial information and other numerical data using Microsoft Excel, and prepare electronic presentations using Microsoft PowerPoint. Students demonstrate the use of Internet technologies including effective Internet searching and the efficient use of electronic mail.

Building upon the skills learned in the General Business/Office Assistant track, Administrative Assistant track students use Microsoft Word to create, customize and organize documents by using formatting and visual content that is appropriate for the information presented. Students also learn to become proficient in reviewing, sharing, and securing content. Using Microsoft Excel, students create and manipulate data, format data and content, create and modify formulas, present data visually, and collaborate on and secure data. Using Microsoft PowerPoint, students create and format presentation masters and templates, create and format slide content, work with dynamic visual content, and collaborate on and deliver presentations. Using Microsoft Access, students structure databases, create and format database elements, enter and modify data, create and modify queries, present and share data, and manage and maintain the overall database. Using Microsoft Outlook, students manage messaging, manage schedules and tasks, manage contacts and personal contact information, and organize information.

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Keyboarding and Document Processing, Proofreading and Editing

Students learn and demonstrate proper “touch typing” technique. They learn proofreading skills to identify errors, make corrections, and apply standard proofreading marks. Using a word processor, students create mailable personal-business letters, business letters, interoffice memorandums, envelopes and labels, and other documents. Throughout the program students practice daily to develop acceptable speed and accuracy levels.

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Office Procedures & Office Machines, Job & Interview Preparation, Internship Training

Students complete a wide variety of office procedures that include ways to contribute to office safety and productivity; selecting appropriate professional behavior in office situations; demonstrating effective telephone techniques; identifying banking services; demonstrating the ability to sort, log, and route incoming mail; preparing outgoing mail and applying appropriate services, classes, and rates; applying indexing and alphabetic, numerical, subject, and geographical filing rules and procedures; demonstrating the use, identification, and purchasing of office supplies; and schedule travel arrangements, prepare travel itineraries, and complete expense reports. Students operate common office machines including the photocopier, fax, calculator, and shredder. Throughout the program students practice daily to develop acceptable 10-key speed and accuracy levels. Students also complete an application form and resume, participate in scenarios utilizing various workplace communications skills, develop interview techniques and complete a video-taped simulated job interview, and complete an Internship that consists of a minimum of one week of training in a business, industry, or other agency. Internships provide students with direct supervised work experience related to their training.
Note: Job search and job interview training will be optional and offered in evenings or on weekends.

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Recordkeeping

The recordkeeping section of the program focuses on both personal records and forms and basic business records. Competencies include completing, verifying, filing and maintaining personal records and forms for banking, budgets, and credit; handling cash; and preparing business records for sales, travel, budgets and business banking.

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Business English

Students develop the writing skills required in business and office employment and include: time management and study skills, proofreading techniques, correct word usage, sentence structure skills (use of commas and other punctuation marks, capitalization, numbers, and abbreviations), writing business letters and memos, and composing employment letters.

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Business Mathematics

Students master the use of basic mathematics needed in business and office employment and in personal finance, and include: whole numbers, decimals, credit, interest, percents, and mathematics of buying and selling.

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Integrated Office Simulation

Students integrate their administrative, written communication, and technological skills to complete a variety of work for a simulated company. A wide range of skills are used: the Internet to research and gather information; Microsoft Outlook for correspondence and the scheduling of tasks, meetings and events; and the integration of Word, Excel, PowerPoint, and Access to create and edit a variety of documents.

Students also complete additional English, mathematics, and advanced topics based upon the emphasis in information processing or legal administrative studies.

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Accounting for a Service Business Organized as a Proprietorship

Competencies include starting a business, analyzing transactions into debit and credit parts, journalizing transactions, posting transactions to a general ledger, the use of cash control systems, completing a worksheet, preparing financial statements, and recording adjusting and closing entries.

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Accounting for a Merchandising Business Organized as a Corporation

Competencies include journalizing purchases and cash payments, journalizing sales and cash receipts using special journals, posting to general and subsidiary ledgers, preparing payroll records and payroll reports, distributing dividends, preparing a worksheet for a merchandising business, preparing and analyzing financial statements, and recording adjusting entries for a corporation.

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Accounting for a Merchandising Business Organized as a Corporation - Adjustments and Valuations

Competencies include accounting for uncollectible accounts receivable, accounting for plant assets and depreciation, accounting for inventory, accounting for notes and interest, accounting for accrued revenue and expenses, and end-of-fiscal-period work for a corporation.

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Additional Accounting Procedures

Competencies include accounting for partnerships and recording international and Internet sales.
 
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Computerized Accounting

Using commercial accounting software, students will setup and maintain computerized accounting records for a variety of businesses. Competencies include analyzing transactions, journalizing and posting to the general ledger, processing payroll, and accounting for accounts receivable and payable. Using QuickBooks Pro, students will also create and restore company files, setup companies, work with lists, edit chart of accounts, work with bank accounts, enter sales and invoices, receive payments and make deposits, enter and pay bills, analyze financial data, process payroll, and customize forms and letters. Using Microsoft Excel, students become effective and efficient at creating and manipulating data, formatting data and content, creating and modifying formulas, presenting data visually, collaborating on and securing data, and have the opportunity to become a Microsoft Certified Application Specialist.

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HIPAA

Upon completion of this course, the student will learn the concepts and knowledge allied health workers must understand to correctly handle patients’ protected health information and to comply with all HIPAA regulations.

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Medical Billing

Upon completion of this course, the student will learn the role and responsibility of a medical biller, the different types of common health insurance forms, resources available for the medical biller, and the difference in processes and procedures of billing for services in different medical settings, as well as denial and appeal procedures. 

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Medical Terminology

Basic Medical Terminology will include the Dean Vaughn Medical Terminology 350 Text book. This terminology course will give the student basic knowledge of medical terms.


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Basic Medical Coding

Students are introduced to medical diagnostic and procedural coding. Topics include:

  • The International Classification of Diseases, 9th Revision, Clinical Modification (ICD-9-CM)
  • Current Procedural Terminology (CPT)
  • Healthcare Common Procedure Coding System manuals

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Electronic Health Records (EHR)

Upon completion of this course, the student will have the understanding and practical knowledge of electronic health records which is essential to all medical professionals and support staff entering the workforce. The software used in this course is SpringCharts.
 
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Computers in the Medical Office

Upon completion of this course, the student will learn the medical billing cycle and the role that computers play in that cycle. The course will also cover the use of health information technology, electronic health records, HIPAA, and the HITECH Act. The software used in this course is Medisoft.
 
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